Commonly Asked Questions
Can my kids join your tours too?Our tours are designed to cater for everyone, not just adults! If you're joining one of our award-winning wine tours, please note that the minimum drinking age in Australia is 18 years old.
However, all of our vehicles are equipped with adult seatbelts; if you require child restraints or booster seats, please contact us and we'll be happy to arrange it for you. NSW law requires all children under 7 years of age be equipped with a capsule, car seat or booster. It is not possible to travel with an infant or child of any age on your lap if child restraint anchor points are fitted to the vehicle.
What are your pick-up locations?We offer complimentary pick-up and drop-off from almost all central locations in Sydney city, and from most hotels within the Sydney CBD area. This includes Kings Cross, Potts Point, Darling Harbour, The Rocks (Circular Quay), Central Station and more. We can also pick-up anywhere along the Pacific Highway heading north from the city to Berowra, and requested points of departure by arrangement.
When will you pick me up and drop me off?We pick up in Sydney city between 7am and 7.45am, depending on the location of your hotel. Exact times will be notified upon booking confirmation. Please allow at least a 10 minute margin for traffic conditions. Drop-off is about 6.00 to 6.30pm.
What do your shared small group tours include?Our Wine Tour includes: pick-up / drop-off from Sydney Hotel, travel in luxury vehicle, fully guided wine tour with expert guide, formal wine tastings and a guided behind-the-scenes tour of the wine making process.
Our Wildlife Tour includes: pick-up / drop-off from Sydney Hotel, fully guided wildlife tour with naturalist guide, entry to all National Parks and private farms. Fully equipped luxury 4WD with field guides, binoculars & spotlights.
Our Blue Mountains Tour includes: pick-up / drop-off from Sydney Hotel, travel in luxury vehicle, fully guided nature & culture tour with expert guide, entry to Waradah Aboriginal Cultural Centre, entry to Featherdale wildlife park, entry to Blue Mountains National Park & return to Sydney via Harbour cruise..
Which days do your tours operate?Our tours to the Hunter Valley (wine tours) run daily, year round. Our Southern Highlands (wildlife tours) run four days per week (Saturday, Monday, Wednesday, Thursday). Our Blue Mountains tours run Monday through Saturday. Please note all tours are subject to availability and minimum number requirements; we recommend that you book well in advance to secure your place! We do not operate on Christmas Day (25 December) or New Year's Day (1 January).
How can I book?You can book over the internet via the Secure Booking Form, email us or give us a call on our 24 hour booking service on (02) 9436 1333. Payment is taken by credit card when booking to confirm your place. Gift Vouchers are also available.
Do you have a cancellation policy?Yes. Our daily share-tours may be changed or cancelled up to 24 hours before your scheduled pick-up. Less than 24 hours notice incurs a full charge on the credit card provided. Accommodation packages may be changed or cancelled up to 48 hours before your scheduled pick-up. Less than 48 hours notice incurs a full charge on the credit card provided. Please see our Terms & Conditions page for more details. Private charter tours may be changed or cancelled up to 7 days before your scheduled pick-up. Less than 7 days notice incurs a full charge on the credit card provided.
Do you have accreditation?Absolutely. We are accredited with the Ministry of Transport (35299) and carry the maximum Public Liability Insurance. Our owners have over 15 years of experience in the tourism industry, so you're in good hands!
Are gift vouchers available?Yes. We offer beautiful gift vouchers that make fabulous and original presents for friends, family, loved ones, staff or suppliers! Just give us a call on ++61 (02) 9436 1333 or email us at email@example.com to purchase a gift voucher today!
Are we supposed to tip the guide?Tipping is not compulsory in Australia. However, it is a great reward for outstanding service. If you've had a great day, then rewarding your guide with a tip is really appreciated! We'd love for you to pass on any feedback you have to us in the office as well, and, more importantly, don't forget to tell your friends, family and fellow travellers what a great time you had!
Are your tours accessible in a wheelchair?As storage space on our buses is limited, we do require that you give us advance warning if you or a fellow passenger will be travelling with a wheelchair, so that we can make the appropriate arrangements. There is no extra storage on the bus.
Will I be able to travel with luggage?We are unable to carry luggage larger than overnight bags on our tours, due to storage space limitations on board. If you will be travelling with luggage, please contact us so that we can arrange a trailer for you.
What happens at lunchtime on your Hunter Valley wine tours?We stop at the Hunter Valley Garden Village for lunch. Here, we offer a fabulous 2 course gourmet meal with a glass of wine if you've purchased our Gourmet Wine Tour. Otherwise, you're welcome to do your own thing : there are plenty of cafes, restaurants and boutique shops to browse. You could even wander over to the Hunter Valley Cheese Company for a cheese tasting, or visit a couple more wineries. Or, just settle down with a good book in the sun! It's entirely up to you.
Why are your Hunter Valley wine tours different?The tours we offer are highly customised, with a fresh itinerary each day to suit your needs. If you have any wineries you'd like to request, great! We love a challenge. Otherwise, we're happy to tailor a unique tour just for you. Our focus is on the smaller, boutique wineries of the Hunter Valley, and have tasted at over 80 wineries in the region. This means you will have a more personal experience, with guides who are passionate, knowledgable and friendly. A small group means personal attention. We've spared no expense making the vehicle comfortable : full height coach seats, lap/sash seat belts, air-conditioning, onboard TV/DVD and fridge. Try it for yourself!
Are we required to do everything as a group?Not at all. We are happy to work around you, if you have any requests we can accommodate. We pride ourselves on our flexibility, and we are certainly able to take individuals to alternate wineries and lunch venues. Just let your guide know on the day or advise our friendly staff in the office, and we'll pass the notes on to your guide!
Do you have a set itinerary for your wine tours? Which wineries do you visit?Our tours are entirely flexible. Our guides have visited over 80 different wineries in the region, concentrating mainly on the small boutique wineries. Let us know your preferences either on the day or in advance, and we'll do our best to customise a unique tour for your group.
Is it possible to stay overnight in the Hunter Valley?Yes. Please contact us for information about our Wine Country Accommodation Packages.
Which meals do your wildlife tours include?This depends on when you're travelling. From the beginning of April to the end of September, our wildlife tours depart earlier in the day, which means that lunch is included in the tour. If you're travelling from October to March, you'll be receiving a light afternoon tea instead. A hearty dinner is included year-round at the Surveyor General Inn, Australia's oldest continuously licensed inn.
When does your Wildlife tour depart?Departure times for our wildlife tours vary monthly, to ensure we have the best chance of spotting the local wildlife. Their patterns change depending on the time of year, weather patterns and the sunset, and we work around this to bring you the best possible Wildlife in the Wild tour. Please see our approximate departure times below. Exact times will be advised upon confirmation of your booking.